Returns & Exchanges
We want you to be completely satisfied with your Natasha Denona purchase, which is why we offer a 30-day return window for products in new or gently used condition. Please note that original shipping fees are non-refundable and certain exclusive sets may be final sale.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging to prevent damage during transit and include a copy of your packing slip.
Attach Shipping Label
Print the prepaid return shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing