Frequently Asked Questions
Everything you need to know about our pro-level artistry and services.
Are Natasha Denona products cruelty-free?
Yes, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which eyeshadow palette is right for me?
Each product page features detailed swatches across multiple skin tones and professional tutorials to help you choose the palette that best complements your eye color and style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible regions.